Asset 41

Terms & Conditions

Last updated: 1 January 2026

Table of Contents

  1. Agreement to Terms
  2. About QWave
  3. Services Covered by These Terms
  4. Eligibility, Minors, and Parental Consent
  5. User Accounts and Registration
  6. Bookings and Confirmations
  7. Payments, Deposits, Prices, and Charges
  8. Cancellations, Rescheduling, No-Shows, Credits, and Refunds
  9. Packages, Vouchers, Promotions, and Memberships
  10. Arrival, Check-In, and Late Attendance
  11. Safety, Health, Fitness, and Participation Requirements
  12. Assumption of Risk
  13. Venue Rules and Customer Conduct
  14. Equipment, Facilities, and Personal Belongings
  15. Website, Mobile App, and Online Services
  16. Mobile Application Licence
  17. Prohibited Activities
  18. User Content, Reviews, Feedback, and Submissions
  19. Photos, Videos, Marketing, and Media
  20. Intellectual Property Rights
  21. Third-Party Services, Links, and Payment Providers
  22. Privacy and Personal Data
  23. Service Availability, Operational Changes, and Force Majeure
  24. Errors, Corrections, and Availability Information
  25. Suspension, Refusal of Service, and Termination
  26. Disclaimers
  27. Limitation of Liability
  28. Indemnification
  29. Electronic Communications, Transactions, and Records
  30. Governing Law and Dispute Resolution
  31. Changes to These Terms
  32. Severability
  33. Entire Agreement
  34. Contact Us

1. Agreement to Terms

These Terms & Conditions form a legally binding agreement between you and Q-Wave Sports & Entertainment, operating as QWave.

By accessing our website, using our mobile application, creating an account, making a booking, purchasing a product or service, attending a session, entering our venue, or otherwise using QWave services, you confirm that you have read, understood, and agree to these Terms.

If you do not agree to these Terms, you must not use our website, mobile application, booking system, venue, or services.

These Terms apply together with any additional terms shown at checkout, in your booking confirmation, in a waiver, in a package or promotion description, in a membership agreement, in our Privacy Policy, or in venue rules displayed or communicated by QWave.

Where there is a conflict between these Terms and specific booking terms clearly shown to you at the time of booking, the specific booking terms will apply to that booking.

2. About QWave

QWave is operated by:

Q-Wave Sports & Entertainment
Doha Sports Club
Lusail
Qatar

In these Terms:

  • “QWave”, “we”, “us”, and “our” mean Q-Wave Sports & Entertainment.
  • “You” and “your” mean the customer, website visitor, mobile app user, account holder, participant, parent, guardian, or any person using or accessing our services.
  • “Services” means all services, facilities, sessions, activities, events, bookings, products, digital platforms, and related offerings provided by QWave.

Our contact email is:

[email protected]

3. Services Covered by These Terms

These Terms apply to all QWave services, including:

  • surf sessions;
  • lessons, coaching, and training;
  • group sessions, private sessions, events, camps, and activations;
  • bookings made through our website, mobile app, booking system, phone, WhatsApp, email, or at the venue;
  • packages, memberships, vouchers, credits, promotions, and offers;
  • online purchases and venue purchases;
  • use of our website, mobile application, customer accounts, forms, reviews, and digital tools;
  • participation at our venue and use of our equipment or facilities.

We may introduce, remove, change, suspend, or replace services from time to time.

4. Eligibility, Minors, and Parental Consent

You must have legal capacity to enter into a binding agreement to use our services.

If a participant is under 18 years old, a parent or legal guardian must approve the booking and accept responsibility for the minor’s participation.

We may require a parent or guardian to:

  • create or approve the booking;
  • sign a waiver or consent form;
  • provide accurate participant information;
  • remain present at the venue;
  • confirm the minor’s swimming ability, health condition, and fitness to participate.

We may refuse participation if we reasonably believe that a participant is too young, not physically suitable, does not meet safety requirements, lacks required parental or guardian consent, or may pose a risk to themselves or others.

5. User Accounts and Registration

You may need to create an account to make bookings, manage reservations, access the mobile app, view credits, purchase packages, or use certain features.

You agree to provide accurate, complete, and current information when creating an account or making a booking.

You are responsible for:

  • keeping your login details secure;
  • all activity under your account;
  • updating your information when it changes;
  • making sure participant details are accurate;
  • ensuring that bookings made through your account are authorised.

You must not:

  • create an account using false or misleading information;
  • impersonate another person;
  • use another person’s account without permission;
  • create duplicate or abusive accounts;
  • attempt to bypass account restrictions;
  • use an account for unlawful, fraudulent, or unauthorised purposes.

We may suspend, restrict, or close your account if we reasonably believe that your account has been misused, contains inaccurate information, breaches these Terms, creates a safety issue, creates a security risk, or may expose QWave or other customers to harm.

6. Bookings and Confirmations

Bookings are subject to availability.

A booking is confirmed only when it is accepted by our booking system and any required payment or deposit has been received.

You are responsible for checking all booking details before confirming, including:

  • date;
  • time;
  • session type;
  • number of participants;
  • participant names;
  • package or product selected;
  • price;
  • cancellation terms;
  • age, height, weight, swimming, health, or experience requirements;
  • arrival time and check-in requirements.

We may refuse, cancel, amend, or reschedule a booking where reasonably necessary due to:

  • safety;
  • weather;
  • maintenance;
  • venue closure;
  • technical issues;
  • staff availability;
  • operational requirements;
  • payment failure;
  • suspected fraud or misuse;
  • incorrect pricing or availability information;
  • breach of these Terms;
  • events outside our reasonable control.

If we cancel a confirmed booking for reasons within our control, we will provide a reasonable alternative, credit, or refund in accordance with the booking terms and applicable law.

7. Payments, Deposits, Prices, and Charges

Prices are shown in Qatari Riyals unless stated otherwise.

Payment may be required in full or by deposit, depending on the service, product, package, or promotion selected.

If a deposit is paid, the remaining balance must be paid before participation unless QWave agrees otherwise.

You authorise QWave and its payment providers to process payments, deposits, refunds, credits, and related charges connected with your booking or purchase.

You are responsible for:

  • ensuring payment information is accurate;
  • ensuring sufficient funds are available;
  • paying any remaining balance when due;
  • any bank charges, card fees, currency conversion fees, or third-party fees charged by your bank or payment provider.

Prices, packages, promotions, and availability may change at any time. Changes will not affect confirmed bookings unless there has been an obvious error, a legal requirement, a safety issue, or an operational necessity.

If a payment is reversed, disputed, declined, cancelled, charged back, or later found to be unauthorised, we may cancel the booking, suspend the account, recover the amount due, or refuse future bookings.

8. Cancellations, Rescheduling, No-Shows, Credits, and Refunds

Cancellation, rescheduling, credit, and refund rules depend on the specific booking, package, promotion, or service purchased.

The applicable rules may be shown:

  • at checkout;
  • in your booking confirmation;
  • in package terms;
  • in promotion terms;
  • in membership terms;
  • in written communication from QWave.

Unless stated otherwise, the following rules apply:

  • rescheduling is subject to availability;
  • late cancellation may result in loss of the booking, deposit, credit, or session;
  • no-shows may be treated as used bookings;
  • late arrivals may result in a shortened session or refusal of participation;
  • discounted, promotional, bundled, event, camp, or private bookings may have stricter cancellation terms;
  • credits, vouchers, and packages may have expiry dates;
  • expired credits, vouchers, or packages may not be refundable unless required by law;
  • refunds, where approved, may be returned to the original payment method or provided as credit.

If QWave cancels or materially changes a confirmed booking for reasons within our control, we will provide a reasonable alternative, credit, or refund in accordance with the booking terms and applicable law.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection law.

9. Packages, Vouchers, Promotions, and Memberships

Packages, vouchers, credits, promotions, and memberships are subject to the terms shown at the time of purchase.

These terms may include:

  • validity period;
  • expiry date;
  • number of sessions;
  • permitted session types;
  • permitted users;
  • blackout dates;
  • booking restrictions;
  • cancellation rules;
  • rescheduling rules;
  • transfer restrictions;
  • refund restrictions;
  • usage limits.

Unless we state otherwise, packages, vouchers, credits, promotions, and memberships:

  • cannot be exchanged for cash;
  • cannot be resold;
  • cannot be transferred without QWave approval;
  • cannot be combined with other offers;
  • may expire if not used within the stated validity period.

We may cancel or refuse to honour a voucher, promotion, package, credit, or membership if we reasonably believe it has been misused, fraudulently obtained, duplicated, transferred without permission, resold, altered, or used in breach of its terms.

10. Arrival, Check-In, and Late Attendance

You must arrive at the required check-in time shown in your booking confirmation or communicated by QWave.

You must allow enough time for:

  • parking;
  • registration;
  • payment of any outstanding balance;
  • changing clothes;
  • completing waivers or forms;
  • receiving equipment;
  • safety briefing;
  • preparation before the session starts.

We may refuse or delay participation if you:

  • arrive late;
  • miss the safety briefing;
  • fail to complete required forms;
  • fail to pay any outstanding amount;
  • are not wearing suitable clothing or equipment;
  • are not ready to participate at the scheduled time;
  • do not meet safety or participation requirements.

Where you arrive late, we are not required to extend the session, reschedule the booking, or provide a refund unless required by the applicable booking terms or law.

11. Safety, Health, Fitness, and Participation Requirements

QWave activities may involve physical exertion, water, moving surfaces, boards, equipment, other participants, instructors, and changing conditions.

You must follow all:

  • safety instructions;
  • staff directions;
  • instructor guidance;
  • venue rules;
  • signage;
  • equipment rules;
  • session-specific requirements;
  • emergency procedures.

You must tell QWave before participating if you or any participant under your responsibility has:

  • a medical condition;
  • an injury;
  • a disability;
  • pregnancy;
  • recent surgery;
  • heart, respiratory, neurological, balance, mobility, or musculoskeletal issues;
  • medication that may affect participation;
  • limited swimming ability;
  • fear of water;
  • any other condition that may affect safe participation.

You must not participate if you are under the influence of alcohol, drugs, or any substance that may affect your judgement, balance, coordination, reaction time, or ability to follow instructions.

We may refuse or stop participation if we reasonably believe that a participant:

  • is unfit to participate;
  • may be unsafe;
  • may endanger themselves or others;
  • ignores safety instructions;
  • behaves recklessly;
  • is under the influence of alcohol or drugs;
  • does not meet age, health, swimming, weight, height, or experience requirements;
  • is wearing unsuitable clothing or equipment;
  • creates an operational, legal, or safety risk.

12. Assumption of Risk

Surfing, wave-riding, water sports, lessons, coaching, and related activities involve inherent risks.

These risks may include:

  • slips, trips, and falls;
  • collisions with other participants, boards, equipment, or surfaces;
  • impact injuries;
  • cuts, bruises, sprains, fractures, or dislocations;
  • exhaustion or fatigue;
  • swallowing water;
  • aggravation of existing medical conditions;
  • panic, fear, or distress in water;
  • injury caused by failure to follow instructions;
  • injury caused by another participant’s conduct.

By participating, you acknowledge that these risks cannot be fully eliminated, even when QWave takes reasonable care.

You are responsible for deciding whether you, or any minor under your responsibility, are fit and able to participate.

This section does not exclude or limit liability where exclusion or limitation is not permitted by law.

13. Venue Rules and Customer Conduct

You must behave respectfully and safely toward QWave staff, instructors, customers, visitors, and contractors.

You must not:

  • abuse, threaten, harass, intimidate, or endanger anyone;
  • use offensive, discriminatory, aggressive, or disruptive language or behaviour;
  • damage equipment, property, facilities, or systems;
  • enter restricted areas without permission;
  • ignore staff instructions;
  • interfere with another customer’s session;
  • bring prohibited or dangerous items into the venue;
  • smoke, vape, consume alcohol, or use drugs in prohibited areas;
  • use the venue for unauthorised commercial activity;
  • conduct unauthorised coaching, training, filming, photography, promotion, or events;
  • act in a way that disrupts QWave operations or other customers’ experience.

We may remove you from the venue, refuse participation, cancel bookings, suspend your account, or ban future access if you breach these rules.

14. Equipment, Facilities, and Personal Belongings

Where QWave provides equipment, you must use it only for its intended purpose and in accordance with staff instructions.

You must not misuse, damage, alter, remove, lend, or transfer QWave equipment without permission.

You may be responsible for loss or damage caused by:

  • misuse;
  • negligence;
  • deliberate damage;
  • failure to follow instructions;
  • unauthorised use;
  • failure to return equipment.

You are responsible for your personal belongings.

QWave is not responsible for lost, stolen, or damaged personal belongings unless the loss is caused by QWave’s proven fault or where liability cannot be excluded by law.

15. Website, Mobile App, and Online Services

You may use our website, mobile application, booking system, and online services only for lawful personal use and legitimate interaction with QWave.

We may update, change, suspend, restrict, or discontinue any digital feature at any time.

We do not guarantee that our website, app, booking system, payment system, or online services will always be available, uninterrupted, secure, or error-free.

You are responsible for ensuring that your device, software, internet connection, and app version are suitable for using our digital services.

You must not misuse our digital platforms or attempt to interfere with their proper operation.

16. Mobile Application Licence

If you download or use the QWave mobile application, we grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the app on a device owned or controlled by you.

You may use the app only for personal use and only in accordance with these Terms.

You must not:

  • copy, modify, distribute, sell, rent, lease, sublicense, or commercially exploit the app;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code of the app, except where permitted by law;
  • remove proprietary notices;
  • bypass security or access controls;
  • use the app to send spam, automated requests, or malicious traffic;
  • use the app to build a competing product or service;
  • use the app in a way that breaches app store rules, third-party terms, or applicable law.

If you download the app through Apple App Store, Google Play, or another app distributor, the relevant app distributor’s terms may also apply.

17. Prohibited Activities

You must not use QWave services, website, app, booking system, accounts, content, facilities, or systems for any unlawful, unauthorised, abusive, harmful, or fraudulent purpose.

You must not:

  • make false, misleading, fraudulent, or unauthorised bookings;
  • use stolen, unauthorised, or invalid payment details;
  • resell bookings, packages, credits, vouchers, or memberships without permission;
  • scrape, harvest, copy, or extract data from our systems;
  • use bots, scripts, crawlers, automated booking tools, or data mining tools without written approval;
  • interfere with security features;
  • attempt to access non-public systems, accounts, APIs, databases, or servers;
  • upload malware, viruses, spyware, harmful code, or malicious files;
  • overload, attack, probe, scan, or disrupt our systems;
  • impersonate another person;
  • collect customer or staff information without permission;
  • use QWave content or systems to compete with QWave;
  • use our services in breach of applicable law.

We may investigate suspected misuse and take appropriate action, including blocking access, cancelling bookings, suspending accounts, preserving records, and reporting unlawful conduct where appropriate.

18. User Content, Reviews, Feedback, and Submissions

You may be able to submit reviews, comments, ratings, photos, videos, messages, feedback, forms, suggestions, or other content.

You are responsible for anything you submit.

You must not submit content that is:

  • false, misleading, or inaccurate;
  • unlawful or fraudulent;
  • defamatory or abusive;
  • threatening, harassing, discriminatory, obscene, or offensive;
  • infringing of another person’s rights;
  • confidential or private without permission;
  • harmful to minors;
  • spam or unauthorised advertising;
  • malicious or technically harmful.

By submitting content to QWave, you confirm that you have the right to submit it.

You grant QWave a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, display, edit, publish, distribute, and share your content as reasonably necessary to operate, promote, improve, and protect QWave services.

You retain ownership of your content.

We may remove, edit, refuse, restrict, or disable user content where we reasonably believe it breaches these Terms, creates a legal risk, affects safety, infringes rights, or harms QWave, our staff, or our customers.

Feedback, ideas, suggestions, or recommendations you provide to QWave may be used by us without payment or obligation to you.

19. Photos, Videos, Marketing, and Media

QWave may take photos or videos at the venue for safety, operational, training, promotional, marketing, social media, and business purposes.

Where required, we will seek consent before using identifiable customer images for marketing. For minors, consent must be provided by a parent or legal guardian.

If you do not want to appear in marketing photos or videos, you should inform QWave before your session.

Customers may take personal photos or videos only where permitted by QWave and only where doing so does not:

  • create a safety risk;
  • interfere with a session;
  • breach another person’s privacy;
  • disrupt staff or operations;
  • capture restricted areas;
  • involve commercial use.

Commercial photography, filming, livestreaming, drone use, influencer shoots, brand shoots, press activity, coaching content, or media production requires prior written approval from QWave.

We may ask you to stop filming or delete content captured in breach of this section.

20. Intellectual Property Rights

All QWave names, logos, trademarks, branding, designs, text, images, videos, software, website content, app content, booking flows, graphics, training materials, operating materials, and other content are owned by QWave or licensed to QWave.

You may not copy, reproduce, modify, publish, sell, rent, license, distribute, exploit, or use QWave intellectual property for commercial purposes without our written permission.

You may download or print booking confirmations, receipts, and customer-facing information only for your personal use in connection with QWave services.

No right, title, or interest in QWave intellectual property is transferred to you by your use of our services.

21. Third-Party Services, Links, and Payment Providers

QWave may use third-party services, including:

  • payment processors;
  • booking system providers;
  • app stores;
  • analytics providers;
  • email and SMS providers;
  • map providers;
  • social media platforms;
  • hosting and technology providers.

Our website or app may contain links to third-party websites or services.

Third-party services are operated by their own providers and may be subject to their own terms, privacy policies, charges, and rules.

QWave is not responsible for third-party websites, platforms, systems, failures, content, policies, or charges, except where required by law.

If you use a third-party service through QWave, you are responsible for complying with that third party’s terms.

22. Privacy and Personal Data

We collect and use personal data to operate QWave services.

This may include information needed for:

  • account creation;
  • bookings;
  • payments;
  • customer support;
  • safety and waivers;
  • health or participation information where relevant;
  • marketing where permitted;
  • analytics;
  • fraud prevention;
  • legal and business administration.

Our use of personal data is explained in our Privacy Policy.

By using QWave services, you acknowledge that your personal data may be collected, stored, used, disclosed, and processed in accordance with our Privacy Policy and applicable law.

You are responsible for ensuring that personal data you provide about other people, including minors or other participants, is accurate and provided with proper authority.

23. Service Availability, Operational Changes, and Force Majeure

We aim to provide services as scheduled, but QWave operations may be affected by events outside our reasonable control.

These may include:

  • weather;
  • safety concerns;
  • water, wave, equipment, or facility issues;
  • power failure;
  • internet or system outages;
  • payment provider failure;
  • supplier failure;
  • staff shortages;
  • maintenance;
  • government action;
  • emergency;
  • fire, flood, accident, public health issue, or other force majeure event.

We may change, delay, suspend, cancel, or reschedule services where reasonably necessary.

Where a confirmed booking is materially affected, we will offer a reasonable alternative, credit, or refund in accordance with the applicable booking terms and law.

We are not responsible for losses caused by events outside our reasonable control, except where liability cannot be excluded by law.

24. Errors, Corrections, and Availability Information

Information on our website, app, booking system, social media, or other channels may occasionally contain errors, omissions, or outdated information.

This may include errors relating to:

  • prices;
  • availability;
  • schedules;
  • session descriptions;
  • package terms;
  • promotions;
  • images;
  • facilities;
  • product information.

We may correct errors or update information at any time.

If an obvious error affects your booking or purchase, we may contact you to correct the error, cancel the transaction, refund payment, or offer an alternative.

25. Suspension, Refusal of Service, and Termination

We may suspend, restrict, refuse, cancel, or terminate your access to QWave services, bookings, accounts, website, app, venue, or facilities where we reasonably believe that:

  • you breached these Terms;
  • you provided false, inaccurate, or incomplete information;
  • payment failed, was reversed, or was disputed;
  • your conduct creates a safety risk;
  • your conduct creates a legal, operational, reputational, or security risk;
  • you misused our systems, services, or venue;
  • you acted abusively toward staff or customers;
  • you damaged property or equipment;
  • we are required to do so by law or authority.

Where reasonable, we will explain the reason for the action taken.

We may act immediately and without prior notice where there is a safety, security, fraud, legal, or operational risk.

26. Disclaimers

QWave will provide its services with reasonable care and skill.

However, we do not guarantee that:

  • services will be available at all times;
  • all sessions will proceed exactly as scheduled;
  • website or app access will be uninterrupted;
  • digital systems will be error-free;
  • all information will always be complete, current, or free from mistakes;
  • participation will be free from risk.

Water-based and physical activities carry inherent risks, and customers participate subject to the safety and risk sections of these Terms.

Nothing in this section excludes or limits liability where exclusion or limitation is not permitted by law.

27. Limitation of Liability

To the fullest extent permitted by law, QWave is not liable for:

  • indirect losses;
  • loss of profit;
  • loss of business;
  • loss of opportunity;
  • loss of goodwill;
  • loss of data;
  • travel costs;
  • accommodation costs;
  • wasted expenses;
  • losses caused by third-party services;
  • losses caused by events outside our reasonable control;
  • losses caused by your breach of these Terms or failure to follow instructions.

For claims related to a booking, purchase, package, voucher, credit, or membership, QWave’s total liability will not exceed the amount paid by you for the relevant booking, purchase, package, voucher, credit, or membership, unless a higher amount is required by law.

Nothing in these Terms excludes or limits liability for:

  • fraud;
  • intentional misconduct;
  • death or personal injury caused by proven negligence;
  • mandatory consumer rights;
  • any liability that cannot legally be excluded or limited.

28. Indemnification

You agree to compensate QWave for reasonable losses, claims, damages, costs, and expenses arising from:

  • your breach of these Terms;
  • your misuse of QWave services;
  • your unsafe or unlawful conduct;
  • damage caused by you to equipment, facilities, property, or systems;
  • infringement of third-party rights by content you submit;
  • false, inaccurate, or unauthorised information provided by you;
  • claims made by another person because of your conduct.

This section does not apply to losses caused by QWave’s own breach, negligence, or misconduct.

29. Electronic Communications, Transactions, and Records

By using QWave services, you agree that we may communicate with you electronically.

Electronic communications may include:

  • booking confirmations;
  • receipts;
  • reminders;
  • account messages;
  • app notifications;
  • SMS messages;
  • emails;
  • waiver forms;
  • policy updates;
  • service notices;
  • support messages;
  • marketing communications where permitted.

You agree that electronic communications, confirmations, acceptances, records, and transactions may satisfy any requirement for written communication, unless applicable law requires otherwise.

You are responsible for keeping your contact details accurate and checking communications relating to your booking.

30. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Qatar.

If a dispute arises, you should first contact QWave so that the matter can be reviewed and, where possible, resolved informally.

If the dispute cannot be resolved informally, it shall be subject to the jurisdiction of the competent courts of Qatar, unless the parties agree in writing to another lawful dispute-resolution process.

Nothing in this section limits mandatory consumer protection rights or remedies available under applicable law.

31. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website or app with the updated date.

Your continued use of QWave services after updated Terms are posted means you accept the updated Terms.

For confirmed bookings, the terms in place at the time of booking will generally apply unless a change is required by law, safety, operational necessity, or a specific booking term.

32. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

33. Entire Agreement

These Terms, together with any booking terms, waiver, safety rules, package terms, promotion terms, membership terms, refund terms, Privacy Policy, and additional terms shown at checkout, form the agreement between you and QWave for the relevant service.

No failure or delay by QWave in enforcing any part of these Terms will be treated as a waiver of our rights.

We may assign or transfer our rights and obligations under these Terms where reasonably necessary for business, operational, restructuring, or legal reasons.

You may not assign or transfer your rights or obligations under these Terms without our written approval.

34. Contact Us

For questions, complaints, booking issues, refund requests, account issues, or further information, please contact:

Q-Wave Sports & Entertainment
Doha Sports Club
Lusail
Qatar

Email: [email protected]

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